Turn Around Times
Woven Inc Ltd’s standard turn around time up to 14 working days, which don’t include weekends or bank holidays, and the time frame will only begin once full payment has been made and your artwork has been approved via e-mail to our artwork team directly. You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected). If you have a deadline it must be stated at the quoting stage, express fees may be charged if the deadline is prior to the estimated 14 working days.
Production Delays/Missed Deadlines
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen) we can’t accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.
We normally recommend washing all goods no higher than 30 degrees, please read all care instruction, which will be in the goods you have purchased. Damage to goods through washing is not a fault or reason for return. Please be aware when relabeling all goods that you are giving the correct wash instruction to your customers. We also do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application (i.e screen print, transfer or dtg).
We cannot accept responsibility for delays on the part of any delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We do use DPD and goods are always on a next day delivery. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Woven Inc Ltd immediately and in writing within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.
We do run an express service: the service is subject to quantities and requested deadline date. The fee will stand at an additional cost of 25% of your order total.
Due to the nature of the express service you will be required to meet deadlines as a client, artwork, order confirmation and payment terms must be adhered, these will be stipulated within your invoice and your email invoice confirmation.
For branded goods we require minimum of 3 Working Days and orders can not be accepted after 4pm due to stock ordering issues.
For blank stock orders prior to 4pm can be granted next day delivery, although please check with your sales representative to confirm.
All payments are to be made upfront, please see FAQ for all payment options. Credit terms are only agreed between Woven Inc Ltd and the customer/company and all relevant credit application forms have been filled out, filed and accepted. If your credit account has been accepted please confirm your order and request a full invoice from your sales rep. Although if the balance is not met within the stated payment terms, interest may be charged as per the Consumer Credit Act 1974 at a daily rate. If credit terms are not adhered to and payment is repeatedly delayed we will revoke all credit terms between Woven Inc Ltd and said other party.
Artwork visuals are important so please read the below and be clear on the process before you process with any orders between yourself and Woven Inc Ltd.
We will send artwork visuals to you to approve prior to printing (if you require another contact who needs to approve this then please let us know before ordering) which displays the following:
Position of print
Print colours (pantone refs)
Garment Colour *please note if you have more than three garment colour ways with the same design and print colour the colour of the garments will be stated at the side of your visual.
The scaled down image on your visual may not be 100% accurate so please check the dimensions & measurements before you sign off your visuals. We cannot be held responsible if you approve your artwork visuals and the size and colours are not as stated on your mock-ups. If you decide to change something please make sure you receive updated proofs, if you don’t receive updated proofs within 24 hours of emailing us, chances are we didn’t get the email. Occasionally (but rarely) emails do go missing, so please make sure you get a final proof before approving any artwork. You will receive a final email from our artwork department to confirm your approval has been accepted. We cannot accept responsibility for any mistakes that are made on the proof sheet in the final print, so please check this very carefully.
We cannot guarantee that the digital colours displayed on proof sheets are completely accurate. Monitor colours vary a lot so cannot be 100% certain we are both seeing the same colour. For custom mixed ink it’s pretty essential that you check colours against a printed Pantone Solid Coated book for accurate colour referencing. We cannot accept responsibility for a colour not matching your original artwork if the ink colour matches the Pantone colour / ink colour you approved. If you approve an artwork visual, we will assume you have checked the ink colour against a Pantone guide & all is OK. By placing an order with Woven Inc Ltd you are deemed to have accepted the above terms & conditions
You do not own the screens, films or DST files. To release files it is a £15 fee per design. In the event of a refund, if you have been sent visuals the artwork fees will not be included in the refund policy.
Out Of Stock Items
Woven Inc Ltd does not hold stock in house; stock can be a huge issue as a lot of the printing world order from the same places. Woven Inc Ltd is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. Or the items and job can be held until the goods are in stock.
From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Your sales rep must confirm it.
Under Runs Or Spoils
Due to the nature of this business, Woven Inc Ltd will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint) although we do our best to replace damaged items when printing we might not have the exact garment in stock. Please keep this in mind when ordering (it is always best order extras if it’s a made to order job). We always do our best to get you what you ordered. We must be noted of these shortages within 48 hours of receiving so we can apply a credit to your account.
Shortages/Extras: Sometimes if a garment has been spoilt/damaged we will do our best to sub the items for the exact same size, colour and garment. Although sometimes this might not always work out, therefor if you are short on one size but extra on another it is likely that we have subbed it to ensure you have the correct amount altogether. If we didn’t have the exact garment/colour in stock we would have to short this. If you are short please let us know within 48 hours so we can apply a credit to you account.
Woven Inc Ltd will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.
Woven Inc Ltd reserves the right to change pricing without notice.
Any products under priced, added or changed will be amended. You will be notified of the amendments.
Example: John Smith, looks at the pricing on Woven Inc Ltd’s website on Monday. On Tuesday, Woven Inc Ltd changes the pricing on their website due to rising cotton prices. Later that day, John Smith contacts Woven Inc Ltd unaware that the prices have changed since the day before. John Smith places an order and is charged the most up-to-date pricing.
Production can be full on and quick passed, although we try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Woven Inc Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Woven Inc Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Woven Inc Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprint
We value our customers, regardless of business type and size and we want you all to know that. We try our best and we go to great lengths to try to ensure that every order that leaves our facility is correct. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted within 48 hours of date of delivery. To submit your claim please take photographic evidence of the problems and open a case online Click Here. Once you have opened a case a review will be given with the outcome 48 hours of receipt, whereby you will be given a full brief and explanation along with the outcome. If Woven Inc Ltd is responsible for any errors in your order in terms of quality or damages it will warrant a 90% damage rate, we will give you the result with in the review. If you do not agree with the review, you can request a second opinion following further evidence being evaluated. Woven Inc Ltd is not liable for loss of business, custom or sales. If a reprint is necessary on any production errors that exceed the spoilage rate we will action this within 7 working days upon return of the damaged items.
We will require that you ship the misprinted shirts back to our factory. Woven Inc Ltd will not be responsible for any shirts sold or given away prior to returning the order, nor will they be viable for a credit.
We cannot credit/reprint for goods, which you have sold, and had/are having an issue with; we cannot reimburse you for lost of sales or returns at your end. In the event of a refund, if you have been sent visuals the artwork fees will not be included in the refund policy nor will the delivery costs.
All damages or missing goods must be notified via email to Woven Inc Ltd within 48 hours of receiving you delivery or collection.
If we are not notified within this time frame and via email we cannot be held responsible and it is deemed that you have checked all goods and are happy with your order. To submit your claim please take photographic evidence of the problems and open a case online Click Here. Once you have opened a case a review will be given with the outcome 48 hours of receipt, whereby you will be given a full brief and explanation along with the outcome. If Woven Inc Ltd is responsible for any errors in your order in terms of quality or damages it will warrant a 90% damage rate, we will give you the result with in the review. If you do not agree with the review, you can request a second opinion following further evidence being evaluated. Woven Inc Ltd is not liable for loss of business, custom or sales.
Any goods sold or given away prior to return will not be accepted as reprint or a refund.
Document any missing goods. If the defects are fixable we will be in contact to arrange a collection, although if any defect or damages have occurred as a matter wear and tear or washing/tumble drying we will not accept a return on these goods. Please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid *please note if the order is not valid for a reprint or refund it will be the responsibility of yourself to have these items collected. In the event of a refund, if you have been sent visuals the artwork fees will not be included in the refund policy nor will the delivery costs.
Any problems with goods must be returned for inspection and only then will we confirm if the goods can be either:
Fixed & Returned
Reprinted on new garments (depending on the amount that are damaged)
Credited to your account.
Canceling An Order
If you want to cancel an order it’s best to contact us ASAP to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. Stock is generally ordered within 48 hours of confirming (credit account) or from receiving payment. If stock has been ordered then there would be a 25% restocking fee including applications on garments. If the items have already been produced, due to them being custom products you will not be able to cancel the order.
On bespoke and cut & sew items we will not accept a cancellation and they will not be refunded.
You can ordered individual samples of any garment, although please note some items come from offshore and they will not ship single items. In the event an overseas supplier will ship individual items we will have to charge the shipment fee from them.
Samples are non refundable and we will not credit or exchange these items under any circumstances. Samples are non returnble nor are they valid for a refund even if they are branded.
Returning Items for inspection
If you have a problem with your order you have to notify us within 48 hours of receiving the goods, otherwise we will assume the order has been accepted & checked, you may not be entitled to a refund or reprint after this period. If notified within this time we will either offer a reprint depending on how many items are faulty or missing or a credit to your account for future orders. We reserve the right to solely offer a reprint if the problem is related to garment production issues. If the whole order is faulty we will arrange a courier to collect from you, please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid. If there are 1 or a few faulty items in a batch then photographs of the faulty items will be acceptable proof, if we are crediting any goods we will need the faulty items to be returned. If goods are not returned within 7 days the credit will be void.
Print & Embroidery Only
We must see the logos before we can price on print only.
It must be clear how many colours and positions you require for each design.
We need to know the quantity before we price, if your quantity changes before production please make your sales rep aware so cost can be changed accordingly.
We do have strict rules when it comes to colour of prints to quantities, print only prices can only be quoted on once we have seen the designs.
Once you are happy with the price and quote please confirm the follow:
Size Breaks for each design and garment colour way
If you have several different designs for mixture of garments we need clear instructions. Goods will be visualised from our end, if theres any mistakes please notify our artwork team.
Once you have received your invoice we will need payment in full, we do not offer credit terms on Print Only orders.
All artwork needs to be sent in a vector format only.
Once we have received payment we will forward all information onto our artwork team, they will then send visuals within 48 hours.
We need an approval directly back to our artwork team to move ahead with production.
If you have embroidery which is as previous then your order will move directly to production once you have made payment.
Stock MUST be shipped in only once you have approved your artwork (if you have a repeat order please confirm with sales rep when shipment will be sent)
Stock MUST be clearly marked as your own.
Its best to have your company name at the top of the delivery address followed by FAO Woven Inc Ltd
We must know who you are shipping the stock from and who its being shipped with.
If you can have the following email down as confirmation for dispatch –
We will not be held responsible if boxes are delivered damaged or short shipped.
If any orders are short shipped or are on back order we will notify you, you will have two options the whole job is on hold until the remaining stock arrives or we manufacture what we have and not the missing stock. (prices may have to be repriced if thats the case)
Production will count in your stock to inform you if there is any shortages or over orders.
PLEASE NOTE THE BELOW:
***We can not accept any responsibility for any goods damaged before, during or after production.
***We can not refund the cost of damaged goods or replace any items that are damaged before, during or after production.
***We will ship any damaged goods back to you as you are the owner of the items, although they will be noted as damaged
***All goods will be shipped back out in our own branded boxes unless specified otherwise.
***Bagging and additional boxes can not be guaranteed to be returned back.
The rules may be OTT but we need to be honest about our process, if you are not happy with the above please contact your sales rep and they will go over anything you are not sure about.
***Any items sent in bags, you will incur a cost to un-bag items. Also a service charge will apply if you request us to count/pick your stock.